Returns & Exchanges
At The Sex Shed, we prioritize your satisfaction and hygiene above all else. Due to the intimate nature of our products, we offer a 30-day return policy for items that are unopened, unused, and remain in their original factory-sealed packaging.
Check Eligibility
Ensure your item is in its original, tamper-evident packaging and hasn't been opened, as intimate products with broken seals cannot be returned for health and safety reasons.
Request an RMA
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) number and the secure return shipping address.
Pack Securely
Place the unopened item in a plain, discreet shipping box to protect your privacy and the product's integrity during transit.
Receive Refund
Once our warehouse inspects the sealed packaging, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing