Frequently Asked Questions
Your guide to discreet shopping and premium pleasure
How will my order be packaged?
Privacy is our priority. All orders are shipped in plain, unmarked boxes or mailers with no mention of 'The Sex Shed' or the contents on the exterior label.
What will appear on my credit card statement?
To ensure your discretion, charges will appear under a neutral parent company name rather than our store name.
What is your return policy for intimate items?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. Defective products are covered under our 30-day warranty.
Are your products body-safe?
Absolutely. We curate our collection to include only high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, and we provide tracking numbers for all shipments.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any local customs fees or import duties that may apply.